Returns and Exchanges Policy

Returns and Exchanges

Our return and exchange policy is valid for 30 days from the date of purchase. After this period, we regret that we cannot process refunds or exchanges.

Eligibility for a Return or Exchange

To qualify for a return or exchange:

• The item must be unused, in its original condition, and in the original packaging.
• A receipt or proof of purchase is required for processing.

Refunds

If applicable, refunds will be processed as follows:

1. Once we receive and inspect your returned item, we will send you an email confirmation acknowledging receipt.
2. You will be notified about the approval or rejection of your refund.
3. If approved, the refund will be processed, and the amount will be credited to your original payment method within a specified number of business days (timing may vary depending on your bank or payment provider).

Late or Missing Refunds

If you haven't received your refund:

• First, check your bank account again.
• Then, contact your credit card company, as it may take time for the refund to officially post.
• Next, contact your bank, as processing times can vary.
• If you’ve done all this and still haven’t received your refund, please email us at contact@yourshop.com.

Exchanges

• We only replace items if they are defective or damaged.
• To request an exchange for the same item, contact us at contact@yourshop.com.
• Our team will assist you promptly with the next steps.

Shipping for Returns and Exchanges

• To initiate a return or exchange, email us at contact@yourshop.com for detailed instructions.
• Customers are responsible for return shipping costs. Shipping costs are non-refundable.
• Delivery times for exchanged items may vary based on your location.
• For items valued over $100, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without these measures.