Refund Policy

Refund Policy - VLAC SHOP

At VLAC SHOP, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, please review our refund policy below.

Eligibility for a Refund

To qualify for a refund, the following conditions must be met:

  • The request must be made within 30 days of purchase.
  • The item must be unused, in its original condition, and in the original packaging.
  • A receipt or proof of purchase is required to process your refund request.

Non-Refundable Items

Certain items cannot be refunded, including:

  • Gift cards
  • Personalized or custom-made products
  • Items marked as final sale

Refund Process

  1. Request a Refund – To initiate a refund, contact our support team at vlacshop@outlook.com with your order details.
  2. Return & Inspection – If applicable, you may need to return the item. Once received, we will inspect it and notify you of the approval or rejection of your refund.
  3. Refund Issuance – If approved, the refund will be processed, and the amount will be credited to your original payment method within a few business days (processing times may vary depending on your bank or payment provider).

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company—it may take some time before the refund is officially posted.
  3. Contact your bank, as processing times can vary.
  4. If you’ve done all of the above and still haven’t received your refund, please reach out to us at vlacshop@outlook.com.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at vlacshop@outlook.com with photos and order details. We will assess the issue and provide a replacement or refund if necessary.

Shipping Costs for Returns

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  • Shipping fees are non-refundable unless the return is due to an error on our part.
  • For high-value items (over $100), we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.

Contact Us

For any refund inquiries, feel free to contact our support team at:
📧 Email: vlacshop@outlook.com

We are committed to ensuring your satisfaction and will do our best to assist you!